Languages

English

Education

Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

Work setting

Barbershop or hairstyling salon/studio

Work arrangement

On site only.

Tasks

• Plan, organize, direct and evaluate the daily operations of the barber shop to ensure efficient and profitable business activities.
• Establish and implement customer service policies, procedures and standards to ensure a consistently high level of customer satisfaction.
• Manage and supervise employees, including barbers, receptionists and other customer service staff, and coordinate their daily activities.
• Prepare staff schedules, assign duties and monitor employee attendance, performance and adherence to company policies.
• Recruit, interview, hire and train new employees in customer service procedures, workplace policies and operational practices.
• Monitor the quality of customer service provided by employees and take corrective action where required to maintain established service standards.
• Handle escalated customer complaints, inquiries and service issues and determine appropriate resolutions.
• Develop and implement procedures to improve customer experience, service efficiency and customer retention.
• Monitor daily sales, revenues, expenses and other operating information and prepare reports for the business owner or senior management.
• Prepare and manage operating budgets and control expenditures related to staffing, supplies, equipment and other shop operations.
• Coordinate the purchase and inventory of barbering supplies, retail products, equipment and other materials required for daily operations.
• Negotiate or coordinate with suppliers and service providers regarding prices, deliveries, orders and maintenance requirements.
• Establish work procedures and operational policies to ensure employees follow company standards and applicable health, safety and sanitation requirements.
• Monitor business performance and customer feedback and recommend changes to services, pricing, staffing or operating procedures to improve profitability.
• Coordinate promotional activities, customer loyalty initiatives and marketing programs designed to increase customer traffic and sales.
• Oversee opening and closing procedures, cash handling, payment processing and daily reconciliation of sales.
• Maintain operational records, employee records, customer service records and other documentation required for the effective management of the business.
• Ensure that the premises, equipment and customer service areas are properly maintained and that employees comply with applicable workplace and safety requirements.

Supervision

3-4 people

Work conditions and physical capabilities

Attention to detail · Fast-paced environment · Physically demanding

Personal suitability

Client focus · Efficient interpersonal skills · Excellent oral communication · Excellent written communication · Flexibility · Judgement · Organized · Reliability · Team player